Managed Services
The simple way to run Microsoft 365 & Azure -
secure, compliant, and predictable
Most organisations don’t need a new tool. They need a partner who
keeps work moving, reduces risk, and shows proof that it’s working.
That’s what we do, end to end, across Microsoft 365 E5 and Azure -
identity, devices, email, data, cloud platform.
What you get
One accountable team running Microsoft 365 & Azure - identity, devices, email, data and cloud.
Issues handled fast with a tiered Service Desk and published response and resolution targets.
Executive-level visibility with a monthly one‑page summary including risk, incidents, actions.
Fewer surprises with a rolling 90‑day plan, so you always know what’s next.
Audit‑ready evidence of security and compliance work, no scrambling before reviews.
What’s under the hood?
The practical details behind our Managed Services for Microsoft 365 & Azure
We run your Microsoft 365 E5 and Azure estate end‑to‑end. The technical scope we operate to each day, along with the evidence you’ll receive, is outlined here.
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What we run
Conditional Access baselines and exceptions; break‑glass design and reviews
Privileged Identity Management (PIM) with just‑in‑time elevation and approval flows
Passwordless/strong authentication (e.g., Windows Hello for Business / Certificate‑based), risky sign‑in monitoring and automated remediation
B2B/B2C access patterns and external collaboration guardrails
What you’ll see
Monthly access review outcomes, PIM elevation logs, CA policy change log
Risky sign‑in trends and resolved events; exceptions register
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What we run
Standard device build (Autopilot), role‑based configuration profiles and compliance policies
Security baselines: Defender AV, Attack Surface Reduction, Firewall, BitLocker
Windows Update for Business rings and patch compliance; WDAC base + supplemental policy lifecycle
Hygiene tasks (e.g., Storage Sense cadence) and app lifecycle management
What you’ll see
Patch/health compliance dashboards, WDAC exceptions log, Autopilot success rates
Top endpoint risks addressed and the backlog we’re working next
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What we run
Safe Links/Safe Attachments, anti‑phishing, and Automated Investigation & Response (AIR)
Policy tuning for Exchange Online, Teams, OneDrive and SharePoint Online
What you’ll see
Phish catch‑rate, user‑reported phish handling time, false‑positive/negative tuning history
AIR actions performed and post‑incident follow‑ups
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What we run
EDR onboarding and health; ASR hardening; threat & vulnerability management workflows
Containment (isolate device), live response and hand‑offs into incident management
What you’ll see
MTTD/MTTR trends, top detections, containment actions, recurrent‑issue analysis
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What we run
Sensitivity labels and auto‑labeling policies; DLP for email/endpoints/cloud storage
Insider Risk indicators and governance reporting; audit and eDiscovery Standard
What you’ll see
Label coverage %, DLP incident trends, insider‑risk signals addressed, audit log extracts
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What we run
CAF‑aligned structure: management groups, policy initiatives and RBAC patterns
Virtual Datacenter (hub‑and‑spoke) with Azure Firewall Premium (TLS inspection), Private DNS, governed egress/ingress
SD‑WAN hand‑off to the Azure hub (e.g., Meraki) with documented routing and failover
PaaS governance & operations (app, data, messaging) with backup/monitoring baselines
What you’ll see
Policy compliance posture and drift reports; firewall policy change log and TLS‑cert lifecycle
DR/restore drill results with RTO/RPO, and a simple summary of platform risks & fixes
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What we run
Azure Monitor + Data Collection Rules to onboard logs from endpoints, identities and cloud resources
Alert rules and on‑call runbooks; case handling in the Service Centre
Add‑on: Microsoft Sentinel analytics & threat hunting with weekly or monthly hunt cadence
What you’ll see
Alert volume, noise reduction, and actioned incidents; if Sentinel is enabled: top use‑cases fired and closure quality
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What we run
Coverage and retention with Azure Backup - workloads and Cloud PCs where applicable
Quarterly restore tests for agreed systems, update of runbooks after every drill
What you’ll see
Backup success rate, failed‑job remediation log, restore drill results and gaps closed
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What we run
Tiered support (L1/L2/L3) with clear hand‑offs to senior architects and vendors
Published response and resolution targets + VIP targets for executives
Major incident process and comms templates
What you’ll see
SLA attainment by priority, VIP ticket performance, root‑cause summaries and problem backlogs
Speed‑to‑answer and first‑contact‑resolution trends
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What we run
Monthly executive summary in non-technical language, with a technical appendix on request
Quarterly service reviews and CAB change reviews
Risk register updates and ‘90‑day plan’ for what we’re improving next
What you’ll see
One‑page business summary + metrics pack, decisions and actions from governance meetings
Change calendar and post‑implementation reviews
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Baseline assessment & priority fixes
Access model and escalation matrix - who approves what, when
Runbooks for critical tasks - backup/restore, firewall TLS, PIM, WDAC exceptions, JML
Contact lists, support model, and acceptance criteria for ‘ready for BAU’
Outcomes
we deliver
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We cut the risk of account takeovers, malware, and accidental data loss, without slowing people down.
Safer sign‑ins and access to sensitive information
Fewer phishing incidents and cleaner inboxes
Clear guardrails for sharing files and data
Simple, no‑drama off‑boarding when people leave
Success looks like:
Fewer security alerts, reduced phishing clicks, and clean access reviews. -
We keep laptops healthy, apps up to date, and the platform stable so your team stays productive.
Standard, secure device setup and updates that ‘just happen’
Faster onboarding for new starters - hours, not weeks
Stable, well‑governed Azure environment with clear change control
Practical, tested backup and restore procedures
Success looks like:
Quicker new‑hire readiness, fewer device tickets, and successful restore drills. -
We turn security activity into evidence, so audits and board reporting are straightforward.
A living policy and control set aligned to ISO 27001 practices
Monthly reports that show the work and the results, not just raw graphs
Supplier/third‑party reviews where it matters
Incident reporting and post‑incident reviews that drive real improvement.
Success looks like:
Audit items closed on time and less time spent chasing proof. -
We help you move the right workloads to Azure PaaS and modernise connectivity, only where it makes business sense.
Cloud Adoption Framework (CAF) aligned structure, so growth doesn’t create chaos
Hub‑and‑spoke networking with modern internet/SD‑WAN patterns
Governed PaaS services to reduce ops effort over time
A small, prioritised roadmap focusing on value first, not ‘big bang’
Success looks like:
Lower run costs per app, fewer servers to manage, and simpler connectivity.
How we work together
01
Assess & Stabilise
We baseline your tenant and cloud platform, fix high‑risk items, and agree ‘Day‑1’ SLAs.
02
Operate & Improve
We run the environment, resolve issues, and report monthly on outcomes and next steps.
03
Review & Plan
We meet with your leadership quarterly, to agree where to invest next - security, productivity, or cost.
Plans
Choose the level of cover you need
Pricing is simple and predictable. We’ll size your plan based on users and critical systems.
Essential
Foundation & Assurance
For organisations that want a strong baseline and a responsive Service Desk.
Core protection for identities, devices and email
Standard support hours and monthly executive summary
Professional
Operate & Optimise
For teams that want more hands‑on platform operations and measurable improvement.
Everything in Essential, plus deeper platform management, patching cadence, restore drills
Quarterly service review with a prioritised 90‑day plan
Premium
Run & Transform
For leaders who want strategic guidance and proactive threat coverage.
Everything in Professional, plus senior‑architect escalation, advanced monitoring options, and executive reporting tuned for boards/auditors
What we stand behind
Clear response targets
for incidents and requests including VIP support for executives.
Change governance
so important updates are reviewed, scheduled, and communicated.
Documented runbooks
so critical tasks are
repeatable if people
are away.
No lock‑in tooling
you keep your tenant,
your data, and
your admin rights.
Frequently Asked Questions
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Yes. If you’re onboarded, our remit covers your Microsoft 365 E5 and Azure platform. We’ll agree on any specialty items up front so there are no gaps.
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Yes. We publish defaults for transparency and tune them to your needs in onboarding.
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Either. We can be your whole operations function or work alongside your team and fill the gaps.
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We coordinate with trusted partners where needed so you still have one trusted contact to support you end‑to‑end.