Security Operations
Always-on protection for Microsoft 365 and Azure so you can focus on running your business, not defending it.
Most organisations have the tools but not the team to run them properly.
CyberCloud operates your Microsoft security stack every day - monitoring threats,
responding to incidents, managing vulnerabilities, and keeping you audit-ready.
One accountable team, clear response commitments, and no gaps.
What you get
One security team running detection, response, and compliance across your entire Microsoft environment.
Published response targets 15 minutes for critical incidents so you always know what to expect.
Continuous vulnerability management with risk-based prioritisation, not just scan-and-report.
Monthly reporting that shows posture trends, incident outcomes, and what’s coming next.
Audit-ready evidence of security and compliance work, no chasing evidence before reviews.
A rolling 90-day plan so your security program evolves with your business.
Security Operations
We run your Microsoft security tools every day so your team can focus on the business.
CyberCloud monitors your environment continuously, investigates alerts, hunts for threats, and reports back with clear outcomes and recommendations. Your Microsoft 365 and Azure environments generate security data around the clock. We make sure nothing is missed.
What we protect
Your people and identities
Access controls, privileged access monitoring, suspicious sign-in detection, and regular access reviews.
Your devices
Continuous monitoring of laptops, desktops, and mobile devices for malware and suspicious behaviour. Automated containment when threats are detected.
Your email and collaboration
Anti-phishing and anti-malware protection, email authentication monitoring, and security configuration for Teams, SharePoint, and Exchange.
Your data
Data loss prevention, sensitivity labelling, insider risk monitoring, and compliance posture tracking.
Your cloud infrastructure
Network security monitoring, access control enforcement, threat detection across Azure workloads, and configuration drift alerting.
Incident Response
When something happens, we handle it - fast, structured, and with full visibility.
CyberCloud is your nominated external incident response partner. We follow a structured process from detection through resolution and lessons learned. Response targets are published for every priority level.
What you get
Rapid response 15-minute response for critical incidents, 1 hour for major incidents.
A single point of contact for the duration of any major incident.
Coordinated response alongside your team to contain and resolve issues.
Event reports within 5 business days detailing what happened and actions taken.
Root cause analysis so you understand why it happened and how to prevent recurrence.
Best for
Organisations that need confidence their security events will be handled quickly and professionally, with clear communication and no ambiguity about who is responsible.
Vulnerability Management
We find the weaknesses, prioritise what matters, and drive remediation through to completion.
Every vulnerability is assessed in context, not just its technical severity, but its business impact, exposure, exploitability, and existing controls. Your team focuses effort where it matters most.
What you get
Risk-based prioritisation, not every alert treated equally.
Published patching targets, critical vulnerabilities addressed within 48 hours, high within 14 days.
Pre-patch and post-patch validation with automated rollback capability.
Monthly compliance reporting across all managed systems.
A maintained exception register for anything that cannot be patched immediately.
Security Advisory and Compliance
Ongoing guidance on security best practice, plus audit preparation and framework alignment.
Beyond day-to-day operations, we help your organisation stay ahead of compliance requirements and make informed decisions about your security investments.
What you get
Ongoing advisory across Microsoft 365 and Azure security posture.
Audit preparation and governance reviews.
Framework alignment advisory ISO 27001, ASD Essential Eight, NIST Cybersecurity Framework.
Security documentation and evidence preparation.
Best for
Organisations facing upcoming audits, regulatory requirements, or board-level questions about security posture and those who want ongoing expert guidance rather than one-off assessments.
How we work together
01
Assess & Stabilise
We baseline your tenant and cloud platform, fix high‑risk items, and agree ‘Day‑1’ SLAs.
02
Operate & Improve
We run the environment, resolve issues, and report monthly on outcomes and next steps.
03
Review & Plan
We meet with your leadership quarterly, to agree where to invest next - security, productivity, or cost.
Plans
Choose the level of cover you need
Pricing is simple and predictable. We’ll size your plan based on users and critical systems. Each plan builds on the one before.
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For organisations that want a strong security baseline, responsive alerting, and a clear starting posture.
Security monitoring and alert response across identity, devices, email, data, and cloud
Published response targets (15 min critical, 1 hour major)
Vulnerability identification and monthly patch compliance reporting
Monthly executive summary
Business hours support (7 AM - 7 PM weekdays)
Works with Microsoft 365 E3
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For teams that want hands-on security operations, proactive threat hunting, and measurable improvement.
Everything in Essential, plus:
Weekly proactive threat hunting
Privileged access management and suspicious sign-in investigation
Custom detection rules and security dashboards
Risk-prioritised vulnerability remediation with exception tracking
Executive and VIP priority response
Quarterly strategic review with rolling 90-day plan
After-hours response for critical and major incidents
Requires Microsoft 365 E3 + security add-ons, or E5
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For leaders who want a strategic security partner, comprehensive threat coverage, and board-ready governance.
Everything in Professional, plus:
Named incident response partner (listed in your IR plan)
Behavioural analytics and advanced threat hunting
Automated response playbook development
Tabletop exercises and desktop walkthroughs
Board-ready and auditor-ready security reporting
Strategic security roadmap and quarterly executive steering
Vendor escalation to Microsoft Premier Support
AI-assisted operations where licensed
Requires Microsoft 365 E5
What’s under the hood?
The operational detail behind our Security Services
We operate your Microsoft security stack end-to-end. Here is the technical scope we work to each day.
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What we run
Conditional Access baselines and exceptions, Privileged Identity Management with just-in-time elevation, passwordless/strong authentication monitoring, risky sign-in detection and automated remediation, external collaboration guardrails.
What you’ll see
Monthly access review outcomes, PIM elevation logs, CA policy change log, risky sign-in trends and resolved events.
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What we run
Continuous endpoint monitoring, device compliance tracking, automated threat response and containment, attack surface reduction, patching lifecycle management.
What you’ll see
Device compliance rates, threat detection and containment metrics, patch compliance reporting, security configuration status.
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What we run
Anti-phishing and anti-malware policy management, safe attachments and safe links, email authentication (SPF, DKIM, DMARC), Teams/SharePoint/Exchange security configuration.
What you’ll see
Blocked threat volumes, phishing detection rates, email authentication pass/fail reporting.
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What we run
Data loss prevention monitoring and alert triage, sensitivity labelling and encryption, insider risk monitoring, compliance posture tracking.
What you’ll see
DLP alert volumes and resolution, labelling adoption rates, compliance score trends.
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What we run
Network security monitoring, firewall and traffic analysis, access control enforcement, threat detection across workloads, configuration drift alerting.
What you’ll see
Security recommendation status, access control reviews, resource compliance reporting.
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What we run
Real-time alert monitoring and triage, detection rule management, automated threat intelligence feeds, coordinated detection across all Defender services, Secure Score tracking.
What you’ll see
Alert volumes and resolution times, detection rule effectiveness, Secure Score trends.
What we stand behind
Clear response targets
for incidents and requests, 15 minutes for critical, with VIP support for executives.
Change governance
so important updates are reviewed, scheduled, and communicated.
Documented runbooks
so critical tasks are
repeatable if people
are away.
No lock‑in tooling
you keep your tenant,
your data, and
your admin rights.
Frequently Asked Questions
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Our Essential plan works with Microsoft 365 E3, the most widely adopted plan. Professional requires E3 with security add-ons or E5. Premium requires E5 to take full advantage of advanced security, compliance, and analytics capabilities. We will confirm the exact requirements for your environment during onboarding.
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Our Managed Services cover the full operational management of Microsoft 365 and Azure - identity, devices, email, data, and cloud platform. Security Services is a focused offering for organisations that want dedicated security operations, incident response, vulnerability management, and compliance support, either alongside Managed Services or standalone.
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No. We work alongside your team as an extension, running the specialist security operations that require dedicated tools, processes, and expertise. Your team retains full administrative access and visibility.
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Business hours support runs 7 AM to 7 PM weekdays. Professional and Premium plans include after-hours response for critical and major incidents detected by automated monitoring. Critical incidents outside hours require telephone contact to ensure immediate attention.
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Yes. You can upgrade or downgrade with 30 days’ written notice. Changes take effect at the start of the next billing month. We will recommend when your organisation is ready for the next level of cover.
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Our incident response capability is part of the Security Services plans. For organisations without a retainer, we offer Professional Services on a time-and-materials basis, but response times are not guaranteed without a plan in place.